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Booking services

Get information about your booking quickly and easily

Can't find your confirmation e-mail?

Just type in the e-mail used during the booking and we will resend it right away.

Want to check the status of booking?

Just go to the 'My trip' page to see the current status of your booking.

Before you contact us

Check frequently asked questions

  • Frequently Asked Questions
  • Baggage: important information
  • Baggage: size and weight
  • Check-in and passenger service
  • Flight booking
  • Hotel booking
  • Customs and visa information
  • Health and safety
  • Child on a plane
  • Flying while pregnant

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Working hours

Monday - Friday: 6:00 - 20:00 GMT ,
Saturday: 8:00 - 16:00 GMT ,
Sunday: 8:00 - 16:00 GMT

We endeavor to respond as quickly as possible.

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  • Additional services

  • Online check-in

  • Payment and receipt

  • General questions

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Contact us

+44 20 335 59762

We will help you!

Operator rates apply

Working hours:
  • Monday - Friday: 6:00 - 20:00 GMT
  • Saturday: 8:00 - 16:00 GMT
  • Sunday: 8:00 - 16:00 GMT