Volotea

Nevenka

smooth traveling experience

The flight was on time and comfortable. Check in was organized well.

First booking with eSky

Good communication from eSky. Received boarding pass in good time. First flight with Volotea too. Couldn't have been better. No hassle checking in. Flight left on time and arrived early. Flight staff good. Bags off loaded in good time.

Very bad with no communication

My flight was canceled due to snow in Strasbourg. We were already lined up and waiting to board. Then we got no instructions just told to go home. We later got a text message that there would be a bus to take us to Strasbourg. The message said we will give details about time and place in a later text. We received no other text and no information. I went to the airport and was told the bus left very early. Then a supervisor told me he was able to get me on the flight on Thurs but I got no ticket. I stayed at the airport all day but was denied boarding. I went back to the supervisor and he would not talk to me. I found out that there was NO bus that morning. They lied to us. I met other passengers that were told to wait all day but we all got nothing. I was then told that all the flights from Nice to Strasbourg were all booked until Sunday. I am furious. I try to call but there is no answer. Now I am not in Strasbourg, but I must pay for the hotel reservations! I have a flight scheduled from Strasbourg to Nice for Mon and I must pay for that flight even though I am NOT in Strasbourg. No one will reply to me or answer my questions. Volotea is unresponsive to my problems.

Very pleased with esky.com

Was happy to see boarding passes in my email from Esky well ahead of time. Already booked another flight using esky and will use them again. Volotea filled airplane, separated from my traveling partner, no way to change seats. Somewhat disorganized boarding which did not surprise me, but was annoying. Otherwise, okay.

I couldn’t travel

I lost the flight because I never receive the e -mail with the change of the time of the flight

Le vol s’est bien déroulé, ponctuel.

Retard de 3 heures du à des problèmes techniques de l’avion

Pas de lien avec l autre compagnie. Pas bien signalé lors de la reservation

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